Support
End-to-end professional services across the entire product lifecycle—from new product sales to after-sales support.
Service offerings
Comprehensive services covering the entire instrument lifecycle
Instrument Sales
Sales of new and used laboratory precision testing instruments, with professional selection advice
Trade-in Service
Trade in old devices for new ones to reduce upgrade costs.
Recycling Service
Used Instrument Recycling & Evaluation: Fair Pricing
Rental Service
Short- or long-term instrument rentals to flexibly meet project needs
Install and configure
Professional engineer onsite installation to ensure equipment operates correctly.
Maintenance & Repair
Regular maintenance and repair to extend equipment lifespan
Training
Device Operation Training to Enhance User Skills
App Training
Technical guidance and training for specific application scenarios
Spare Parts
Genuine and compatible parts supply to ensure continuous equipment operation.
Service Process
Standardized service process ensuring every step is clear and controlled.
Requirement Communication
Contact us by phone or email to discuss device issues or needs.
Solution Evaluation
Engineer assessment, solution proposal, and quote
Confirm Plan
Both parties confirm the service plan, timeline, and fees.
Execute Service
Engineer visits or remote service
Acceptance Delivery
Service completion acceptance: report and recommendations provided
Service Time Commitment
Professional engineer responds within 2 hours of receiving your call.
Engineer will arrive on-site within 24 hours to provide service.
Supported Instrument Types
Need technical support?
Our engineering team is ready to provide you with professional support.
Book a Service